Additional Information
|
Communicating with BNSI  Communication is key here at Bakersfield Neuroscience. You're problems, questions, and concerns is our number one priority. If you want to contact a physician from our practice after office hours, call the practice's main phone number, (661)872-9999 and leave a message with the answering service. The answering service will contact the physician who is on call and relay your message. If you require immediate medical attention, call 911 or proceed to an emergency room at your local hospital. If you are an established patient with us, the emergency room staff will contact our physician on call.
Office Hours  8:00am - 5:00pm Monday - Friday
Appointments  To schedule appointments, please call our office during business hours. We realize that your time is important to you as we attempt to stay on schedule with your appointment. Occasionally, however, unavoidable delays occur. Your provider may be in surgery, or perhaps called to an emergency. We will keep you informed if a delay arises. If you cannot keep your appointment, please notify us as soon as possible--preferably 24 hours in advance. Our office will charge a $35.00 fee for missed appointments which your insurance will not cover. We appreciate your cooperation.
When you Arrive  When you arrive, please be sure to have your Patient Registration Form ready. That form can be found on our New Patient Information page. For BNSI office location and directions...
Refilling Prescriptions  All prescription refills should be requested by calling your pharmacy. The pharmacy will then contact our office. Do not call our office before calling the pharmacy. Please allow approximately three (3) days for processing. X-Rays & MRI  Patients are repsonsible to hand-carry all relevant radiological studies personally. These studies or films must be picked up from the facility at which they were conducted. Please make arangements well in advance of your scheduling appointment.
Scheduling Tests & Procedures  To have tests and/or procedures ordered through our office scheduled, please call our office duringbusiness hours. Your provider's Medical Assistant (MA) will schedule your test/procedure for you.Many tests and surgeries that your provider may order require insurance pre-authorization. Some insurance carriers also require a second surgical opinion. Before the scheduled date arrives, you will need to contact your insurance carrier to confirm that authorization has been made. Also, please confirm your appointment with the testing facility.
Billing & Insurance  For more information about Billing and Insurance, please vist our New Patient Information page and download the Financial Policy document © 2006 Bakersfield Neuroscience and Spine Institute |
|
|
|
|
